1. Introduction
When you interact with us, we may collect your name, address, email address(es), telephone number(s) and company details. MMAV Management Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, www.mmavmanagement.co.uk, or contact us in relation to our property and leasehold management services. We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
2. Who We Are
3. The Information We Collect
MMAV Management Ltd, Company Registration Number: 17113697
Email: info@mmavmanagement.co.uk
Where we are appointed by a Management Company that you are a part of, we process data on their behalf and act as the Data Processor. Otherwise, MMAV Management Ltd is the data controller responsible for your personal data.
We may collect and process the following personal information through our website or when you contact us:
- Name
- Email address
- Telephone number
- Company name
- Property, tenancy, or leaseholder information
- Maintenance enquiry details
- Any information you provide through our contact forms or communications
We do not intentionally collect sensitive personal data through our website.
4. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests
- Provide property and block management services
- Manage maintenance requests
- Communicate with leaseholders, tenants, and management companies
- Improve our website and services
- Maintain business records and comply with legal obligations
We do not use your personal data for unsolicited marketing purposes.
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal data:
- Legitimate Interests – to manage enquiries, provide services, and operate our business effectively
- Contractual Necessity – where processing is necessary to provide services or fulfil contractual obligations
- Legal Obligation – where we are required to retain or disclose information by law
- Consent – where required, such as for certain cookies or analytics technologies
6. Sharing Your Information
We may share personal information with trusted third-party service providers where necessary to operate our business and website, including:
- Google Analytics
- Google Business services
- Cloud storage and hosting providers
- IT and website support providers
We require all third parties to respect the security of personal data and process it in accordance with applicable data protection laws.
We do not sell personal information to third parties.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements.
8. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
We may use services such as Google Analytics to help us understand how visitors use our website.
You can control or disable cookies through your browser settings. Further information may be provided in a separate Cookie Policy if required.
9. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
10. Your Rights
Under UK GDPR, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at:
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
13. Complaints
If you have concerns about how we handle personal data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):